Terms of Service

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1. Agreement sa Terms

Sa pag-book ninyo ng service sa CarDetailPro o paggamit ng aming website, kayo ay automatically sumasang-ayon sa lahat ng terms at conditions na nakasaad dito. Ang Terms of Service na ito ay nagse-serve bilang legal agreement between ninyo (customer) at aming company.

Kung hindi kayo agree sa mga terms na ito, hindi ninyo dapat gamitin ang aming services o website. Ang continued use ninyo ng aming services ay considered na acceptance ng mga updated terms kapag may changes.

Ang terms na ito ay applicable sa lahat ng customers, hindi important kung first-time o regular client kayo. Lahat ng services na ino-offer namin ay covered ng agreement na ito.

2. Service Description at Scope

2.1 Car Detailing Services

Nag-offer kami ng comprehensive car detailing services para sa lahat ng types ng vehicles, specifically designed para sa Grab drivers at private vehicle owners sa Caloocan City area:

• Exterior washing, polishing, at waxing gamit ang professional-grade products at equipment
• Interior cleaning including vacuum, steam cleaning, leather conditioning, at fabric protection
• Engine bay cleaning para sa complete vehicle maintenance at presentation
• Paint protection services including ceramic coating at scratch removal
• Headlight restoration, tire shine, at detailed wheel cleaning

2.2 Service Standards

Committed kami sa delivery ng high-quality services na meet ang industry standards:

• Lahat ng services ay performed ng trained at experienced staff na may proper knowledge sa automotive care
• Ginagamit namin ang eco-friendly at vehicle-safe cleaning products na approved para sa professional use
• Quality control inspection bago i-release ang vehicle sa customer para sa satisfaction assurance
• Same-day service completion para sa most packages, depende sa vehicle condition at weather

3. Booking at Appointment System

3.1 Booking Process

Para mag-book ng service, kailangan ninyong mag-provide ng complete at accurate information:

• Valid contact information para sa appointment confirmation at updates
• Vehicle details including make, model, year, at current condition
• Preferred service package at any special requirements o requests
• Available dates at times para sa scheduling coordination

3.2 Appointment Confirmation

Lahat ng appointments ay subject sa confirmation process:

• Tatawagan namin kayo within 2 hours para i-confirm ang booking details
• Final schedule ay confirmed lang kapag na-receive na namin ang confirmation ninyo
• Reminder calls or messages ay ise-send namin 24 hours before scheduled appointment

3.3 Appointment Changes at Cancellations

Naiintindihan namin na may mga instances na kailangan ninyong mag-change ng schedule:

• Reschedule requests ay accepted hanggang 4 hours before scheduled appointment
• Cancellations na ginawa within 2 hours before appointment ay may ₱200 cancellation fee
• No-show customers ay automatically charged ng 50% ng service fee bilang penalty
• Emergency situations ay handled case-by-case at pwedeng ma-waive ang fees

4. Pricing at Payment Terms

4.1 Service Pricing

Ang aming pricing ay transparent at based sa complexity ng service na kailangan:

• Fixed pricing para sa standard packages na naka-list sa website
• Custom quotes para sa special requests o vehicles na may unusual conditions
• Additional charges para sa extremely dirty vehicles o heavily damaged paint
• Seasonal promotions at discounts na ina-announce through our communication channels

4.2 Payment Methods

Naka-accept kami ng various payment methods para sa customer convenience:

• Cash payment upon service completion
• GCash, PayMaya, at other e-wallet transfers
• Bank transfers para sa corporate accounts
• Installment arrangements para sa premium packages, subject sa approval

4.3 Payment Schedule

Standard payment terms para sa aming services:

• 50% down payment para sa Ultimate Care package na may ceramic coating
• Full payment upon completion para sa Basic at Premium packages
• Corporate accounts ay may 15-day payment terms after service completion
• Late payment charges ay 2% per month para sa overdue accounts

5. Customer Responsibilities

5.1 Vehicle Preparation

Para ma-ensure ang safety at efficiency ng service, kailangan ninyong:

• Tanggalin ang lahat ng personal items, valuables, at documents sa vehicle
• Mag-inform sa amin kung may existing damage sa vehicle bago mag-start ng service
• Ensure na ang vehicle ay accessible at may available parking space sa work area
• Mag-provide ng spare key kung necessary para sa service completion

5.2 Information Accuracy

Importante na accurate ang lahat ng information na ibibigay ninyo:

• Contact information para sa smooth communication throughout ang service
• Vehicle condition at special concerns para ma-prepare namin ang appropriate tools at products
• Budget limitations o special requests na dapat namin malaman beforehand

6. Liability at Insurance Coverage

6.1 Service Liability

Habang nag-e-exercise kami ng utmost care sa handling ng inyong vehicle:

• Covered kami ng comprehensive business insurance para sa accidental damages
• Pre-existing damage ay documented before service start para sa protection ninyo at namin
• Any damage caused by our negligence ay fully covered ng aming insurance
• Claims ay processed within 7-14 business days after incident report

6.2 Customer Property

Para sa security ng inyong belongings:

• Hindi kami responsible sa personal items na naiwan sa vehicle
• Valuables ay dapat tanggalin bago i-drop off ang vehicle
• CCTV monitoring sa work area para sa additional security
• Locked storage para sa keys at important documents during service

7. Quality Guarantee at Warranty

7.1 Service Guarantee

Confident kami sa quality ng aming work kaya nag-offer kami ng guarantees:

• 100% satisfaction guarantee - kapag hindi kayo satisfied, uulitin namin ang work ng free
• 3-day touch-up warranty para sa minor issues na pwedeng ma-address
• 30-day warranty para sa paint protection services
• 90-day warranty para sa ceramic coating applications

7.2 Warranty Conditions

Ang warranty coverage ay subject sa following conditions:

• Vehicle ay dapat properly maintained after service completion
• Hindi covered ang damage caused by accidents, vandalism, o natural disasters
• Warranty claims ay dapat i-report within specified warranty period
• Free ng additional charges ang legitimate warranty work

8. Force Majeure at Service Interruptions

8.1 Weather Conditions

Ang outdoor car detailing services ay affected ng weather conditions:

• Heavy rain o extreme weather ay pwedeng mag-cause ng service delays
• Automatic rescheduling para sa appointments affected ng bad weather
• No penalty charges para sa weather-related cancellations
• Indoor facility available para sa basic services during bad weather

8.2 Emergency Situations

Sa mga emergency situations na beyond our control:

• Natural disasters, power outages, o government-mandated closures
• Equipment breakdown na nag-require ng specialized repair
• Staff illness o emergency situations na nag-affect sa operations
• Full refund o free rescheduling para sa affected appointments

9. Privacy at Confidentiality

Ang privacy ninyo ay important sa amin at protected ng separate Privacy Policy. Highlights ng aming privacy commitment:

• Personal information ay ginagamit lang para sa service delivery at communication
• Hindi namin ibinebenta o ibinibigay ang customer data sa third parties
• Secure storage at handling ng lahat ng customer information
• Right to access, update, o delete ang inyong personal data

10. Dispute Resolution

10.1 Complaint Process

Kung may concerns kayo sa service quality o billing:

• Immediate reporting ng issues para sa quick resolution
• Formal complaint process na may timeline para sa resolution
• Escalation procedures para sa unresolved issues
• Independent mediation options para sa serious disputes

10.2 Legal Jurisdiction

Ang terms na ito ay governed ng laws ng Republic of the Philippines:

• Any legal disputes ay handled sa appropriate courts sa Metro Manila
• Philippine consumer protection laws ay applicable sa lahat ng transactions
• Mediation ay preferred approach bago mag-resort sa legal action

11. Contact Information

Para sa questions tungkol sa Terms of Service na ito o any service concerns:

• Business Address: 456 Rizal Avenue, Caloocan City, Metro Manila 1400
• Phone: +63 917 234 5678
• Email: terms@callerakrf.com
• Business Hours: Monday to Saturday, 7:00 AM - 6:00 PM; Sunday, 8:00 AM - 4:00 PM

12. Terms Updates

Pwede naming i-update ang Terms of Service na ito para sa business improvements o regulatory compliance. Major changes ay ino-notify namin sa customers through email at website announcements. Ang continued use ninyo ng aming services after updates ay considered na acceptance ng new terms.