Refund Policy

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1. Satisfaction Guarantee Overview

Sa CarDetailPro, ang satisfaction ninyo ay aming top priority. Naiintindihan namin na ang car detailing ay investment ninyo para sa vehicle ninyo, kaya nag-offer kami ng comprehensive refund policy na nag-protekta sa interests ninyo habang fair din sa aming business operations.

Ang refund policy na ito ay nag-cover sa lahat ng services na ino-offer namin, mula sa basic car wash hanggang sa premium ceramic coating applications. Bawat service ay may specific conditions na applicable para sa refund eligibility.

Importante na maintindihan ninyo ang policy na ito bago mag-book ng service para ma-avoid ang misunderstandings at ma-ensure ang smooth resolution kung may concerns kayo sa service quality.

2. Refund Eligibility Conditions

2.1 Quality-Related Issues

Entitled kayo sa full o partial refund kung may legitimate quality issues sa service na na-receive ninyo:

• Service hindi na-complete according sa agreed specifications o package inclusions
• Obvious quality defects na result ng improper technique o negligence ng staff
• Damage sa vehicle na directly caused ng aming service process
• Failure to meet reasonable expectations based sa package description at promises
• Use ng inappropriate products na nag-cause ng adverse effects sa vehicle

2.2 Service Non-Completion

Kung hindi na-complete ang service dahil sa factors na aming responsibility:

• Equipment malfunction na hindi ma-resolve within reasonable timeframe
• Staff unavailability na hindi properly communicated beforehand
• Discovery ng vehicle conditions na beyond our capability na hindi na-identify during initial assessment
• Weather-related issues na nag-prevent sa proper service completion sa indoor facility

2.3 Timeline-Related Issues

Refund considerations para sa timeline-related problems:

• Significant delays na hindi caused ng legitimate factors (weather, vehicle condition, etc.)
• Failure to complete service within agreed timeframe na nag-cause ng inconvenience
• Repeated rescheduling dahil sa poor planning o resource management

3. Non-Refundable Situations

3.1 Customer-Related Factors

Hindi eligible para sa refund ang mga situations na caused ng customer-side factors:

• Change of mind after service completion kung walang quality issues
• Unrealistic expectations na hindi aligned sa package description
• Pre-existing damage na na-document at na-explain na before service start
• Customer-requested modifications sa standard procedure na nag-result sa different outcomes
• Failure to follow post-service care instructions na nag-affect sa results longevity

3.2 External Factors

Factors beyond our control na hindi covered ng refund policy:

• Weather conditions na nag-affect sa service delivery despite best efforts
• Vehicle conditions na discovered lang during service na beyond normal detailing scope
• Products na properly applied pero hindi compatible sa specific vehicle materials (properly disclosed beforehand)
• Natural deterioration ng results due to normal vehicle use at environmental exposure

4. Refund Request Process

4.1 Initial Complaint Filing

Unang step sa refund process ay ang proper filing ng complaint:

• Contact kami immediately after discovering ang issue, preferably within 24 hours
• Provide detailed description ng specific problems o concerns ninyo
• Submit photos o videos na nag-show ng quality issues kung applicable
• Provide ang booking reference number at service date para sa record verification

4.2 Investigation Process

Pag na-receive namin ang complaint, mag-conduct kami ng thorough investigation:

• On-site inspection ng vehicle kung necessary para ma-assess ang actual condition
• Review ng service documentation, photos, at staff reports from original service
• Consultation with senior staff o external experts kung complex ang issue
• Comparison ng current condition vs. documented before/after photos

4.3 Resolution Options

Base sa investigation results, mag-offer kami ng appropriate resolution:

• Full Refund: Para sa major quality failures o service non-completion
• Partial Refund: Para sa minor issues na pwedeng i-adjust ang service value
• Re-Work: Free correction ng identified problems using proper techniques
• Service Credit: Future service credits para sa goodwill gestures
• Hybrid Solutions: Combination ng refund at re-work depende sa situation

5. Refund Processing Timeline

5.1 Cash Payments

Para sa cash payments, mas mabilis ang refund processing:

• Same-day refund kung nandito pa kayo sa facility at approved na ang refund
• Next business day pickup kung nag-leave na kayo at na-approve na ang refund
• Proper receipt at documentation para sa financial record keeping

5.2 Electronic Payments

Para sa GCash, bank transfers, at other electronic payments:

• Processing within 2-3 business days after refund approval
• Bank transfer refunds ay dependent sa receiving bank processing time
• E-wallet refunds usually same day o next business day
• Transaction confirmation ay ise-send sa registered contact information

5.3 Credit Card Payments

Para sa credit card transactions:

• Refund processing within 3-5 business days from our end
• Credit card company reflection ay additional 5-10 business days
• Temporary authorization holds ay released within 24-48 hours

6. Partial Refund Calculations

6.1 Service-Specific Calculations

Para sa partial refunds, ginagamit namin ang fair calculation methods:

• Basic Clean Package: Proportional refund based sa completed vs. missed services
• Premium Detail Package: Individual service component evaluation para sa accurate calculation
• Ultimate Care Package: Comprehensive assessment dahil complex ang service components

6.2 Material at Labor Considerations

Sa partial refund calculation, considered ang materials used at labor invested:

• Premium products na na-apply na ay deducted sa refund amount
• Labor hours na properly performed ay compensated fairly
• Partially completed work na may value ay reflected sa final calculation

7. Special Circumstances

7.1 Emergency Situations

Para sa emergency situations na nag-require ng immediate action:

• Vehicle damage na kailangan ng immediate repair ay priority sa resolution
• Safety-related issues ay addressed immediately regardless ng normal procedures
• Insurance claims ay processed with full cooperation at documentation
• Temporary transportation assistance kung necessary at applicable

7.2 Repeat Customers

Para sa loyal customers na may history sa amin:

• Expedited refund processing base sa established trust relationship
• Additional goodwill gestures para sa customer retention
• Flexible resolution options para sa minor issues

8. Prevention Measures

8.1 Clear Communication

Para ma-minimize ang refund requests, nag-focus kami sa prevention:

• Detailed explanation ng services bago mag-start ng work
• Realistic expectation setting base sa vehicle condition
• Regular updates during service progress para sa transparency
• Before/after documentation para sa clear results demonstration

8.2 Quality Control

Comprehensive quality control measures para sa consistent service delivery:

• Multi-level inspection process bago i-release ang vehicle
• Staff training programs para sa skill improvement
• Equipment maintenance schedules para sa optimal performance
• Customer feedback integration sa continuous improvement process

9. Dispute Resolution

9.1 Internal Resolution

Preferred approach ay internal resolution through direct communication:

• Management-level review para sa unresolved issues
• Third-party expert consultation kung technical ang dispute
• Mediation attempts para sa mutually acceptable solutions

9.2 External Resolution

Kung hindi ma-resolve internally, available ang external options:

• Consumer protection agencies para sa legitimate complaints
• Professional mediation services para sa neutral evaluation
• Legal action bilang last resort para sa serious disputes

10. Contact Information para sa Refunds

Para sa refund requests o related concerns, makipag-ugnayan sa amin through:

• Priority Hotline: +63 917 234 5678 (para sa urgent refund concerns)
• Email: refunds@callerakrf.com (para sa detailed documentation)
• Walk-in: 456 Rizal Avenue, Caloocan City, Metro Manila 1400
• Business Hours: Monday to Saturday, 7:00 AM - 6:00 PM; Sunday, 8:00 AM - 4:00 PM

11. Policy Updates

Ang refund policy na ito ay updated periodically para sa improvement at regulatory compliance. Major changes ay communicated sa customers through email notifications at website announcements. Ang policy na effective sa date ng service ninyo ay applicable sa any future refund requests.